What 10,000+ Kolkata Customers Say About Zaruri Hai — Real Reviews

We started Zaruri Hai with one simple idea — Kolkata families deserve home services they can actually trust. Not just skilled professionals, but people who show up on time, do the job right, and don't leave you wondering whether you made the right call.

So when we see reviews like "the maid was more responsible than I expected" or "same-day AC fix, no drama" — honestly, that means everything to us. This page collects real feedback from real customers across Salt Lake, New Town, Garia, Behala, and all the neighbourhoods we serve every single day. No edits. No cherry-picking. Just what people actually said.

Zaruri Hai Overall Rating — 4.9 Stars from 1,000+ Reviews

That 98% re-booking rate isn't something we made up. In our experience, when a customer books a second time — or a tenth time — that's the clearest signal that the service actually worked. And 9 out of 10 Zaruri Hai customers come back.

We've found that people in Kolkata care most about two things: punctuality and professionalism. Our verification process covers both. Every professional goes through a 7-step background check before they ever knock on your door. You can read more about how that works on our Trust & Safety page.

Reviews by Service Category

All Maid Service AC Repair Electrician Plumber Deep Cleaning Cook

★★★★★ Maid Service Reviews

Priya Sharma | Salt Lake, Sector V | Maid Service | March 2026

"I was honestly a little skeptical at first — I've had bad experiences with agencies before. But the Zaruri Hai maid was punctual, well-dressed, and knew exactly what she was doing. She cleaned the kitchen in a way I've never seen before. Booked again the very next week."

Rituparna Ghosh | New Town, Action Area II | Regular Maid | April 2026

"We've been using Zaruri Hai for our maid for 4 months now. What I love is the consistency. The same professional, every time. She remembers our preferences, she's gentle with the kids, and she never cuts corners. This app has genuinely changed how I manage my home."

Tanmoy Basu | Rajarhat | Part-Time Cook + Maid | February 2026

"Booked both a maid and a cook through the app for the same morning. Both arrived within 5 minutes of each other, both were in uniform, both got the job done. My wife works long hours — this has been a lifesaver for our family."

★★★★★ AC Repair Reviews

Arjun Das | New Town, Action Area III | AC Repair | April 2026

"AC broke down on the hottest day of the year — 43 degrees outside. I called Zaruri Hai and the technician was at my door in under 2 hours. Fixed it in 90 minutes, explained exactly what the problem was, and didn't overcharge. No nonsense, just work."

Suchismita Roy | Salt Lake, Sector I | AC Service | March 2026

"Annual AC service done in one go — both split units cleaned, gas topped up, and the technician even caught a small refrigerant leak that would've caused a bigger problem later. Fair price, very professional. Will use again before summer next year."

Debraj Majumdar | Kestopur | AC Repair (Emergency) | May 2026

"Called at 10 PM for an emergency. I didn't expect anyone to pick up — but they did. Technician arrived by 11:30, fixed the compressor issue, and left by 1 AM. Zaruri Hai is the only service in Kolkata I've seen work like this at that hour."

★★★★★ Electrician Reviews

Mohua Chatterjee | Behala | Electrician | January 2026

"Had some wiring issues in the old part of my flat — the kind that needed careful hands. The Zaruri Hai electrician was thorough. He didn't rush, he checked every point before he left, and he explained what he'd done in plain language. Very satisfied."

★★★★★ Plumber Reviews

Souvik Sen | Tollygunge | Plumber | February 2026

"Leaking pipe in the bathroom — had to turn off the main water supply for a whole day before Zaruri Hai came. Technician fixed it in 45 minutes flat. Clean work, no mess, reasonable rate. This is what home services should feel like."

★★★★★ Deep Cleaning Reviews

Ananya Mukhopadhyay | Ballygunge | Full Home Deep Cleaning | March 2026

"Booked a full home deep cleaning before my daughter's wedding reception. The team of three arrived on time, worked for nearly 5 hours, and the flat looked brand new by the end. Even cleaned behind the refrigerator. Absolutely worth every rupee."

Top Reviews from Salt Lake & New Town

Both localities see our highest booking volumes — and consistently our highest ratings. Families in these areas tend to value punctuality and accountability, and those are exactly the things we built Zaruri Hai around.

You can check our Service Areas page for the full list of localities we cover across Kolkata.

Reviews from Behala, Garia & South Kolkata Customers

South Kolkata is close to our hearts. Some of our earliest customers — and our most loyal ones — are from Behala, Garia, Jadavpur, and Tollygunge. Moreover, this area has consistently given us our highest satisfaction scores across maid and appliance repair bookings.

From 1 Booking to a Loyal Family — Long-Term Customer Stories

These aren't quick reviews. These are people who've used Zaruri Hai regularly — some for over a year. We've found these stories say more than any rating ever could.

Story 1 — "We Were a Last-Minute Booking. Now We're Monthly Regulars."

Rima & Pradeep Gupta, Salt Lake Sector II

Rima called us on a Thursday night in August 2025. Her maid had left suddenly, guests were arriving on Saturday, and she had no backup plan. She didn't know us — a friend mentioned the app.

We sent a verified professional on Friday morning. The house was ready by noon. Rima called us again two weeks later. Then again. Now, Pradeep books their monthly home deep cleaning, their AC service every summer, and their annual pest control — all through the same app. In our experience, that first booking under pressure is often what builds the longest relationship.

Rima told us recently, "Zaruri Hai is the first service we've found where I don't have to babysit the professional. They just do the job."

• Services Used: Maid, Deep Cleaning, AC Service, Pest Control
• Area: Salt Lake, Sector II
• Booking Since: August 2025

Story 2 — "My Parents Live Alone. Zaruri Hai Gives Me Peace of Mind."

Subhro Das, New Town (booking for parents in Behala)

Subhro works in IT. His parents — both in their late 60s — live in their Behala flat. He couldn't always visit, and arranging local workers became stressful. He discovered Zaruri Hai through a colleague and booked a trial deep cleaning.

The team was polite, quick, and his parents felt comfortable. Now, Subhro remotely books their monthly maid visits, geyser checks before winter, and an annual plumbing inspection — all from his phone. His mother calls the Zaruri Hai professionals "the boys who come to help." That, honestly, made our whole team smile.

• Services Used: Regular Maid, Geyser Repair, Plumber, Deep Cleaning
• Area: Behala (booked remotely from New Town)
• Booking Since: October 2025

Story 3 — "I Run a Boutique. Zaruri Hai Handles My Home So I Can Focus."

Ranjita Seal, Tollygunge

Ranjita runs a small boutique in Gariahat. Between managing stock, clients, and staff — her home takes a back seat. She started using Zaruri Hai for a part-time cook, initially just three days a week.

Today, she's one of our most active customers. The cook handles lunch prep five days a week. She books our beautician-at-home service on Sundays instead of driving to a parlour. When her bathroom tap started leaking, she opened the app and fixed it in one go. For Ranjita, time is money — and Zaruri Hai gives her both.

• Services Used: On-Demand Cook, Beautician at Home, Plumber, Electrician
• Area: Tollygunge
• Booking Since: September 2025

Story 4 — "New to Kolkata. Zaruri Hai Made This City Feel Like Home."

Vikram Nair, New Town Action Area I

Vikram relocated from Bangalore to Kolkata for work in late 2025. Moving into a new city, finding trusted local help felt overwhelming. He'd used Urban Company in Bangalore but found their Kolkata presence patchy.

A colleague recommended Zaruri Hai. His first booking was an electrician for his new flat. It went smoothly. Over the next few months, he booked a regular maid, a deep cleaning session after renovation, and a car wash at home. He told us, "I feel like I've figured out Kolkata now — because the home stuff just works."

• Services Used: Electrician, Regular Maid, Deep Cleaning, Car & Bike Wash
• Area: New Town, Action Area I
• Booking Since: November 2025

Leave a Review — Share Your Experience

You've used Zaruri Hai. Something stood out. And honestly — sharing that helps another Kolkata family make the right decision. It takes less than 2 minutes, and it genuinely matters to the professional who served you too.

Leave your review here:

• Review us on Google Maps — Search "Zaruri Hai Kolkata" and click Write a Review
• Rate on Google Play Store — Takes 30 seconds
• Rate on Apple App Store — Works on any iPhone

Also, after every completed booking, you'll get a review prompt directly inside the Zaruri Hai app. That in-app review is linked to your verified booking — so it's real, it matters, and it helps our whole community.

"Help Kolkata families make the right choice."

Not sure if Zaruri Hai is right for you? Read about why thousands of families choose us and what makes our professionals different from the usual options.

Why Are Zaruri Hai Reviews So Consistently High?

That's a fair question. And we'll be straight about it. We don't curate reviews. We don't remove negative ones. Every review you see on Google, in-app, or on this page comes from a customer with a real, completed booking.

So why are most of them 5-star? We think it comes down to three things.

First, verification. Every professional on our platform has passed a 7-step background and skills check. That's not a marketing line — it's a real process. Read more about it here.

Second, accountability. Our ₹10,000 property damage cover means we stand behind every booking. Customers know that. It changes how both sides approach the job.

Third, community. We're a Kolkata-first company. Our team, our professionals, our customers — all from this city. We're not a national brand trying to fit Kolkata into a template. And people notice that.

Frequently Asked Questions About Zaruri Hai Reviews