Frequently Asked Questions — Everything About Zaruri Hai Home Services in Kolkata

Zaruri Hai is Kolkata's on-demand home services app — built right here, for the people of this city. We connect verified local professionals with households that need help — whether it's a maid, AC repair, plumber, electrician, cook, pest control, or 20+ other services. You can book in under 60 seconds through our app, website, or WhatsApp.

We've served 10,000+ Kolkata families across Salt Lake, New Town, Garia, Behala, Howrah, and beyond. Every booking comes with ₹10,000 property damage cover — because we think peace of mind should come standard.

Yes, for now — and that's intentional. We're focused entirely on Kolkata so we can do it properly. We currently serve 15+ localities including Salt Lake, New Town, Rajarhat, Garia, Behala, Howrah, Dum Dum, Jadavpur, Tollygunge, Park Street, Ballygunge, Lake Town, Bidhannagar, EM Bypass, and Sodepur.

Want to check if we cover your area? Visit our service areas in Kolkata page for the full list.

Absolutely. The app is free on both Android (Google Play) and iOS (App Store). You pay only for the services you actually book — no subscription fee, no hidden platform charge.

Yes, 100%. Zaruri Hai is a registered business based in Kolkata. Our office is at Nutan Pukur Rd, Action Area III, Newtown, Kolkata — 700160. You can call us at +91 8961503222 or email info@zarurihai.app anytime. We're also active on Facebook, LinkedIn, and YouTube if you want to see the real people behind the brand.

We offer 20+ home services. Some of the main ones include verified maid service in Kolkata, on-demand cook, AC repair, electrician, plumber, pest control, full home deep cleaning, baby and women's massage at home, and even sell your old clothes — a unique doorstep pickup service no other app in Kolkata offers. See the full service list here.

It takes under 60 seconds. Here's how:

1. Download the Zaruri Hai app → Select your service
2. Choose your preferred date and time slot
3. Confirm your address → Booking confirmed

You can also book via WhatsApp at +91-89615-03222 or directly through our website. No waiting on hold. No back-and-forth calls. Just book and relax.

Most services are available for same-day or next-day slots. For recurring services like maids or cooks, we recommend booking at least 24–48 hours in advance so we can match you with the best available professional in your area.

Yes, you can reschedule free of charge up to 2 hours before the scheduled service time. Just go to "My Bookings" in the app and tap "Reschedule." Or call us directly — we'll sort it out in minutes.

Yes. After a professional completes their first visit, you can mark them as a "Favourite" in the app. Your next booking can then request that same person, subject to their availability. It's one of those small things that makes a big difference — especially for recurring services like maid or cook.

We operate 7 days a week, including Sundays and public holidays. For emergency services like plumbing or electrical repairs, we do our best to send someone as quickly as possible. Contact us on WhatsApp at +91-89615-03222 and we'll get you covered.

Yes — every single one. We run a 7-step verification process on every professional before they ever enter a customer's home. That process includes:

1. Aadhaar identity check
2. West Bengal Police background verification (via wbpolice.gov.in)
3. Skill test
4. Live interview
5. Reference check
6. Field training
7. Official ID issue

We've found that this level of verification is non-negotiable if you're going to trust someone in your home. Learn more about how we do it on our trust & safety verification process page.

This is serious to us and we treat it that way. If any professional behaves rudely, inappropriately, or in a way that makes you feel unsafe — contact us immediately on WhatsApp (+91-89615-03222). We investigate every complaint, take strict action against the professional, and follow up with you within 4 hours. No professional keeps their account if a verified complaint is raised against them.

Yes. Every Zaruri Hai booking comes with ₹10,000 property damage cover. So if something gets broken or damaged during the service, you're protected. Just raise the issue before the professional leaves or within 24 hours of service completion. Our team reviews the claim and resolves it quickly.

If your professional is more than 30 minutes late with no update from our side, contact us immediately. We either arrange an alternate professional right away or issue a full refund — no delay, no drama. You won't be left waiting and wondering.

We accept all the usual ones — UPI (Google Pay, PhonePe, Paytm), credit card, debit card, net banking, and good old cash on service completion. All digital payments go through Razorpay's PCI-DSS secured payment gateway — so your card or bank details are always safe.

For most services, payment happens after the service is completed. For some pre-paid packages, payment is collected at booking time. The app clearly shows the payment flow before you confirm your booking — so there are no surprises.

Our prices are fixed and shown to you before you confirm the booking. No negotiation needed, no awkward conversations with the professional. What you see is what you pay. For bookings with variables (like the number of rooms for cleaning), the final amount is calculated transparently in the app.

Yes. A digital invoice is automatically sent to your registered email and WhatsApp after every completed service. If you need a GST-compliant invoice for business purposes, just mention it at the time of booking or email us at info@zarurihai.app — we'll sort it out for you.

No fixed minimum. Services start as low as ₹149 for one-time hourly maid service, going up to ₹999+ for deep cleaning packages. There's no platform booking fee added on top. You pay for the service — nothing else.

Yes. Free cancellation is available up to 2 hours before the scheduled service time. A 10% cancellation fee applies if you cancel after that window. We think that's fair — our professionals block time for your slot and travel to your area.

For full details, read our refund & cancellation policy.

If you're not satisfied with the service — for any valid reason — we offer a full refund within 24 hours, no questions asked. Refunds go back to your original payment method within 3–5 business days. For cancellations, the refund timeline is the same. We don't believe in making you chase your money.

Your rights as a consumer are also protected under the Consumer Protection Act 2019.

Yes. All AC, geyser, water purifier, and home appliance repairs come with a 30-day service warranty. If the same issue comes back within 30 days of the original repair, we send a professional back — at no extra charge. That's our word on it.

Contact us on WhatsApp (+91-89615-03222) within 24 hours of the service. For any unresolved issue, email us at info@zarurihai.app. We acknowledge every complaint within 4 hours and aim to resolve it within 48 hours — either through a re-service, a refund, or both. You can also view customer reviews to see how we've handled things in the past.

Our verified maid service in Kolkata starts at ₹2,000/month for part-time (4 hours/day). A full-time maid starts from ₹7,000/month. For a one-time deep cleaning, prices start at ₹999. All prices are fixed and shown before you confirm your booking.

For deep cleaning services, yes — the professional brings all eco-friendly cleaning products and equipment. But for regular daily maid services, the customer provides the usual household cleaning supplies (broom, mop, cleaning liquids, etc.). This is the standard practice across Kolkata and keeps costs fair.

Our on-demand cook service in Kolkata covers Bengali home cooking, North Indian, and basic South Indian. When you book, you can mention your preferences — and we do our best to match you with a cook who fits your household's taste. Most of our cooks are local Kolkata women, so Bengali cooking is their strong suit.

Most of them, yes. Our professionals are Kolkata locals — so Bengali and Hindi are both common. If you have a language preference, mention it at the time of booking in the app and we'll factor it in.

Glad you asked. Zaruri Hai is built specifically for Kolkata — not adapted from a national template. Here's what sets us apart:

• 15–30% more affordable across most service categories
• Unique services not on Urban Company — on-demand cook, old clothes pickup, baby massage
• Bengali-language support — rare on national apps
• ₹10,000 property damage cover on every booking
• 7-step police verification for every professional, not just selected ones

We're local, we're leaner, and honestly — we just know this city better. You can read more on our Why Choose Us page.

Register for free at zarurihai.app/become-a-partner. After you fill out the form, we run our 7-step verification process — which includes a skill test, Aadhaar check, West Bengal Police background check, and a short training day. Once you pass, you start receiving bookings within 48–72 hours. No placement fees. No commissions upfront.

Yes. We offer commercial accounts for offices, co-working spaces, and businesses needing recurring cleaning, maintenance, or appliance repairs. For business pricing and custom packages, email us at info@zarurihai.app and we'll put together something that works for you.

Zaruri Hai works on a partner model — meaning most professionals work independently and receive bookings through our platform. However, we do hire for full-time roles in operations, customer support, and tech. Keep an eye on our LinkedIn page for any open positions.