Contact Zaruri Hai — We're Here for You, 24×7
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Call or WhatsApp Zaruri Hai — 24×7 Support
Most people in Kolkata prefer a quick WhatsApp message over a phone call. We totally get that. Both options work, and both are answered fast.
- Phone: +91 89615-03222
- WhatsApp: Chat with us on WhatsApp
- Email: info@zrurihai.com
Here's what you can expect:
- WhatsApp reply: under 30 minutes during business hours
- Phone call: answered directly, 8 AM–10 PM daily
- Email reply: within 4 hours on working days
- Late-night WhatsApp (emergency): available for plumber and electrician emergencies only
We handle everything on WhatsApp — service bookings, reschedules, cancellations, complaints, and questions. Just send your name, address, and what you need. We take it from there.
Pro tip for Kolkata users: Save our WhatsApp number (+91 89615-03222) and drop a "Hi" to start a chat. We'll guide you through the booking step by step if needed.
Send Us a Message — We Reply in Under 30 Minutes
Don’t feel like calling? No problem. Fill in the form below and we’ll get back to you in under 30 minutes during business hours. For late-night messages, we reply first thing in the morning.
Something's leaking. Your AC just gave up. Or you simply want to know which professional is coming to your home tomorrow. Whatever it is — we're right here.
At Zaruri Hai, we don't believe in automated replies and 48-hour email threads. You reach us, we respond. Fast. Whether you're calling, dropping a WhatsApp, or walking up to our New Town office — we're reachable all day, seven days a week.
If you haven't booked yet, go ahead and book a home service right now. Or if you want to explore first, view all our services to see everything we cover across Kolkata.
Visit Our Office in New Town, Kolkata
We're right in the heart of New Town — one of Kolkata's fastest-growing neighbourhoods. If you want to talk to someone face-to-face, or have a concern that's easier to explain in person, just come in.
Address:
Nutan Pukur Rd, Action Area III
Newtown, Kolkata — 700160
West Bengal, India
Walk-in Hours: Monday to Saturday, 10 AM – 6 PM
Nearby landmark: Action Area III Metro Station (very close — 5-minute walk)
Parking: Street parking available on Nutan Pukur Road. Auto and app-cab drop-off is easy right at the entrance.
Business Hours — When Can You Reach Us?
We're pretty much available all week. Here's the full breakdown so you know exactly when to reach out:
| Day | Hours | Support Type |
|---|---|---|
| Monday – Sunday | 8:00 AM – 10:00 PM | Phone + WhatsApp (all queries) |
| Monday – Sunday | 10:00 PM – 8:00 AM | WhatsApp only (emergency plumber & electrician) |
| Monday – Saturday | 10:00 AM – 6:00 PM | Office walk-in |
Emergency services: If it's past 10 PM and you have a plumbing emergency or electrical fault, send us a WhatsApp on +91 89615-03222. We dispatch emergency professionals as quickly as possible — usually within the hour in New Town, Salt Lake, and Rajarhat areas.
In our experience, most late-night calls are for water leaks and power tripping. So we've kept those two services on round-the-clock standby. You won't be left without help.
Not Sure What You Need? We'll Help You Figure It Out
Sometimes you don't know which service to book. That's fine. A lot of our customers call or message us first, describe their problem, and we tell them exactly what they need. No pressure, no upselling.
For example — if your geyser isn't heating water, it could be the element, the thermostat, or just a trip switch. Instead of guessing, just call us. We'll ask two or three questions and sort it out.
Also, if you've already booked and want to modify or cancel, please check our refund and cancellation policy first. It covers most situations clearly. And if you still need help, message us on WhatsApp — it's the fastest way to get a reschedule done.
For professional service providers looking to join our network, don't use this contact form. Instead, head over to our Become a Partner page — apply here. We've kept the two separate so your application gets proper attention.
Frequently Asked Contact Questions
Before you reach out, check if your question is already answered below. We've covered everything from how to book to what happens if something goes wrong.
Q1: How do I contact Zaruri Hai customer support?
Call or WhatsApp us at +91 89615-03222 — available 24×7. You can also email us at info@zrurihai.com. On WhatsApp, most replies come within 30 minutes. Email replies take up to 4 hours on working days.
Q2: Where is Zaruri Hai's office located in Kolkata?
Our office is at Nutan Pukur Rd, Action Area III, Newtown, Kolkata — 700160. It's very close to Action Area III Metro Station. Walk-in hours are Monday to Saturday, 10 AM to 6 PM.
Q3: Can I book a service over WhatsApp?
Yes, absolutely. Just send your service request, your full address, and preferred date and time to +91 89615-03222 on WhatsApp. We send a confirmation within 15 minutes during business hours. You don't need to download the app to book this way.
Q4: What is the fastest way to reach Zaruri Hai?
WhatsApp is the fastest channel. We reply quicker on WhatsApp than on phone calls, especially during busy daytime hours. For urgent bookings or same-day services, always use WhatsApp.
Q5: Does Zaruri Hai offer emergency services at night?
Yes — but only for plumbing and electrical emergencies after 10 PM. For all other services, you can WhatsApp us late at night and we'll schedule your booking for the next morning first slot. Check our services page for the full list.
Q6: How do I cancel or reschedule a booking?
First, check our refund and cancellation policy to understand the terms. Then WhatsApp us your booking ID and new preferred time. We'll handle the rest. Rescheduling is free if done 4+ hours before the job.
Q7: Can I track my assigned professional on the way?
Yes. Once a professional is assigned, you receive their name, photo, and contact number. You can also track them live on the Zaruri Hai app. Download it from the Google Play Store or the Apple App Store.
Q8: Is there a Zaruri Hai helpline number for Kolkata?
Yes. Our main helpline is +91 89615-03222. This number handles everything — new bookings, ongoing service queries, complaints, and general questions. It works for all areas we serve in Kolkata, including New Town, Salt Lake, Garia, Behala, Tollygunge, and Rajarhat.
Q9: What should I do if a professional didn't show up?
WhatsApp us immediately with your booking ID. We take no-shows very seriously. We'll either assign a replacement professional right away or process a full refund — your choice. We've built a strong accountability system so this is a very rare situation.
Q10: How do I raise a complaint about a service?
Send a WhatsApp to +91 89615-03222 with your booking ID and a brief description of the problem. You can also send photos if there's been any damage. We respond within 2 hours and resolve most complaints within 24 hours. For property damage, we have a ₹10,000 cover per booking.
Q11: Can businesses or housing societies contact Zaruri Hai for bulk bookings?
Yes. We do bulk and recurring service contracts for housing societies, offices, and commercial spaces across Kolkata. Email us at info@zrurihai.com with your requirements and we'll send you a custom quote within 24 hours.
Q12: I'm a service professional — how do I apply to join Zaruri Hai?
We're always looking for skilled, reliable professionals. But this contact page is for customer queries only. Please visit our dedicated Become a Partner — apply here page to submit your application.
Q13: How do I report a payment issue with Zaruri Hai?
For any payment failure or overcharge, first check your payment status on Razorpay's support portal since we use Razorpay as our payment gateway. If the issue isn't resolved there, email us at info@zrurihai.com with your transaction ID and we'll sort it within 48 hours.
Q14: Does Zaruri Hai have a WhatsApp number for Kolkata?
Yes — it's +91 89615-03222. This is a live WhatsApp — not a broadcast number. You can have a real back-and-forth conversation with our support team on it. Start a chat now.
Still Have Questions? Check Our FAQ Page First
We've put together a very detailed FAQ section covering booking steps, service details, payment, safety, and more. Most questions — about timing, pricing, professional background checks, and refunds — are already answered there.
But if you can't find what you need, don't overthink it. Just message us. We're actual people on the other end of that WhatsApp.
Quick Contact Summary
| What | Details |
|---|---|
| Phone | +91 89615-03222 |
| info@zrurihai.com | |
| Address | Nutan Pukur Rd, Action Area III, Newtown, Kolkata 700160 |
| Phone & WhatsApp Hours | Daily 8 AM – 10 PM |
| Emergency (Night) | WhatsApp only — Plumber & Electrician |
| Office Walk-in | Mon–Sat, 10 AM – 6 PM |
Ready to Book? Download the Zaruri Hai App Now
Kolkata’s most trusted home services platform is one tap away. Download the Zaruri Hai app today and book your first service in under 60 seconds.
App highlights
- 20+ services in one place — no more switching between apps
- Real-time tracking of your booked professional
- In-app chat with your professional
- Secure UPI, card, and cash payment options via Razorpay PCI-DSS secured checkout
- Instant booking confirmation with e-receipt
The app holds a 4.8-star rating on Google Play with 1,000+ downloads. So clearly, Kolkata has already made up its mind.
