Zaruri Hai Refund & Cancellation Policy — 100% Satisfaction or Your Money Back
We wrote this policy the way we wish every service company would. Clear. Direct. No tricks buried in paragraphs.
At Zaruri Hai, we've found that trust isn't built by fancy words on a policy page — it's built when things go wrong and we fix them fast. So here's exactly how we handle cancellations, refunds, warranties, and no-shows. No legal jargon. Just plain answers.
If you're in a hurry, WhatsApp us directly at +91 89615-03222 — our team responds within 4 hours. Or head to our contact page for all support options.
Table of Contents
Free Cancellation — Cancel Up to 2 Hours Before Your Booking
This one is simple. Cancel at least 2 hours before your scheduled service time, and you pay nothing. Zero. Not a rupee.
We get it — plans change. Work calls happen. Kids get sick. A proper home service app shouldn't punish you for that, and we don't.
How to cancel in 3 steps:
- Open the Zaruri Hai app → go to My Bookings
- Tap the booking you want to cancel → hit Cancel
- Done. Your refund (if prepaid) starts processing immediately.
Alternatively, WhatsApp us at +91 89615-03222 with your booking ID and we'll handle it for you. No hold music. No waiting in a queue.
Late Cancellation Policy — If You Cancel Less Than 2 Hours Before
If you cancel within 2 hours of the scheduled service time, a 10% cancellation fee applies on the total service amount.
Why? By that point, the professional has already left for your location. They've blocked that slot, turned down other bookings, and sometimes travelled across town. A small charge covers their time. We think that's fair — and so do most of our users when we explain it.
However, if you're cancelling because of an emergency or something genuinely beyond your control, do reach out to us. We're not robots. Our team reviews these case by case. Contact us at info@zarurihai.app or via the app.
Satisfaction Guarantee — Full Refund If You're Not Happy
We send trained, verified professionals. But if a service doesn't meet your expectations, we make it right — no arguments.
Here's how our satisfaction guarantee works:
Report within 24 hours — raise an issue via the app (My Bookings → Raise Issue) or WhatsApp us at +91 89615-03222.
You choose your resolution:
No lengthy forms. No "we'll look into this in 7–10 days" nonsense. We treat your dissatisfaction as our problem to solve.
In our experience, most service issues come down to a mismatch in expectations — which is why we also encourage you to read the service details carefully before booking. Our trust & safety page explains how we vet every professional.
How Long Does a Refund Take?
Short answer: 3 to 5 business days for digital payments.
Here's the breakdown:
| Payment Method | Refund Timeline | Refund Mode |
|---|---|---|
| UPI (PhonePe, GPay, Paytm) | 3–5 business days | Back to UPI ID |
| Credit / Debit Card | 3–5 business days | Back to card |
| Net Banking | 3–5 business days | Back to bank account |
| Cash on Service | Not applicable | Resolved via free re-service or app wallet credit |
All refunds are processed through Razorpay, our payment partner. Razorpay is one of India's most trusted payment gateways — you can read their refund policy for additional technical details.
If your refund hasn't arrived after 5 business days, please contact us. Don't wait and wonder — we'll track it down immediately.
Note: Weekends and public holidays don't count as business days. So a refund initiated on a Friday might arrive the following Wednesday. Bank processing speeds vary slightly by bank.
30-Day Repair Warranty — Which Services Are Covered?
We stand behind the repair work our professionals do. If a repaired appliance or system develops the same issue again within 30 days, we send someone back — completely free.
Services covered under the 30-day warranty:
What the warranty does NOT cover:
To raise a warranty claim, go to My Bookings → Raise Issue in the app, or WhatsApp us with your original booking ID.
Professional No-Show Policy — What Happens If the Pro Doesn't Arrive?
A professional who doesn't show up is our failure — full stop.
If your professional is 30+ minutes late and hasn't communicated any update, here's what happens automatically:
Your options, no questions asked:
- Full refund — 100% back to your payment source, processed the same day
- Priority reschedule — we arrange a replacement professional within 2 hours, with no extra charge
You don't have to chase us. The moment we detect a no-show flag in our system, our support team reaches out to you proactively. But if they haven't yet — WhatsApp us at +91 89615-03222 and we'll sort it in minutes.
This no-show policy applies to all 20+ services on our platform, including maid services, plumber services, electricians, and every other booking.
How to Raise a Refund Request — Step by Step
You've got three ways to raise a refund or complaint with us. Pick whatever's easiest for you.
Option 1 — Through the Zaruri Hai App (Fastest)
- Open the Zaruri Hai app on your phone
- Go to My Bookings
- Find the booking in question → tap Raise Issue
- Describe what happened (optional: add a photo)
- Submit
That's it. Our team picks it up within 4 hours. Most refund decisions are made within 48 hours.
Option 2 — Via WhatsApp
Send us a WhatsApp message at +91 89615-03222 with:
- Your Booking ID (found in My Bookings or your confirmation message)
- A short description of the issue
We'll reply within 4 hours.
Option 3 — Email
Write to us at info@zarurihai.app with your booking ID and issue. Email response time is within 24 hours.
For broader questions about your rights, you can also visit consumerhelpline.gov.in — India's official consumer grievance portal under the Consumer Protection Act, 2019.
What Our Refund Policy Doesn't Cover
To be fully transparent, here are situations where we cannot process a refund:
Still feel your case deserves a review? Reach out to us — we genuinely review edge cases. Our customer terms & conditions have the complete legal breakdown.
Why We Take Refunds Seriously
Here's something we've found over years of running Zaruri Hai: most people don't actually want a refund. They want the service done right.
A refund is our last resort, not our first. If something went wrong during your booking, we'd much rather send the right professional back and finish the job properly. Our trust & safety standards mean every professional goes through a 7-step verification — including background checks and skill assessments. So problems are rare. But when they do happen, we own it.
Also worth knowing: every Zaruri Hai booking carries ₹10,000 property damage cover. So if something in your home is accidentally damaged during a service — that's covered too. You don't have to fight for it.
Our full service commitment and verification process details are available on our trust & safety page.
Quick Reference — Refund Policy at a Glance
| Situation | What Happens |
|---|---|
| Cancel 2+ hours before service | 100% free — no charge |
| Cancel less than 2 hours before | 10% cancellation fee |
| Service quality unsatisfactory | Full refund OR free re-service (24-hr window) |
| Professional no-show (30+ mins) | Full refund OR priority reschedule |
| Refund timeline (digital payments) | 3–5 business days via Razorpay |
| Cash payment | Free re-service or app wallet credit |
| Repair issue recurs within 30 days | Free re-service under warranty |
| Raise a refund request | App → My Bookings → Raise Issue |
| Support response time | Within 4 hours |
| Resolution time | Within 48 hours |
Frequently Asked Questions — Refund & Cancellation
Q1: Can I cancel my Zaruri Hai booking for free?
Yes, completely free — as long as you cancel at least 2 hours before the scheduled service start time. A 10% fee applies only for last-minute cancellations (within 2 hours of the booking time), since the professional is already on the way.
Q2: How long does Zaruri Hai take to process a refund?
Refunds to UPI, credit card, debit card, or net banking take 3 to 5 business days, processed via Razorpay. Cash payment bookings are resolved through a free re-service or app wallet credit. If your refund hasn't arrived in 5 business days, contact us right away.
Q3: What if I'm not happy with the service quality?
Report it within 24 hours — either through the app (My Bookings → Raise Issue) or via WhatsApp at +91 89615-03222. You can choose either a full refund or a free re-service with another professional. No long process, no questions asked.
Q4: Does the 30-day warranty apply to all Zaruri Hai services?
No — the 30-day free re-service warranty covers repair services only: AC repair, geyser repair, water purifier service, home appliance repair, and chimney repair. It doesn't apply to cleaning services, maid services, or one-time labour jobs.
Q5: What happens if the professional doesn't show up at all?
If your professional is 30 or more minutes late with no update or communication, you automatically qualify for either a 100% refund or a priority reschedule within 2 hours. You choose. No back-and-forth needed.
Q6: Can I cancel after the professional has already arrived?
If the professional arrives and you cancel without allowing them to do the work, that counts as a completed job and the professional's visit fee applies. However, if you had a genuine concern — like safety, wrong professional, or unexpected circumstances — contact us and we'll review it.
Q7: How do I raise a refund request on the Zaruri Hai app?
Open the Zaruri Hai app → tap My Bookings → find your booking → select Raise Issue → describe the problem → submit. Our team responds within 4 hours. Alternatively, WhatsApp +91 89615-03222 with your booking ID.
Q8: Is my money safe if something goes wrong during the service?
Yes. Every booking comes with ₹10,000 property damage cover. So if the professional accidentally damages anything in your home during the job, that's financially covered — on top of our standard refund policy.
Q9: What if my refund is delayed beyond 5 business days?
Contact us at info@zarurihai.app or WhatsApp +91 89615-03222 with your booking ID and payment details. We'll trace it through Razorpay and resolve it immediately. As a last resort, you're also covered under the Consumer Protection Act, 2019 — India's consumer grievance law.
Q10: Can I get a refund if I paid cash?
Cash payments aren't eligible for monetary refunds because the transaction isn't digital. Instead, we resolve the issue through a free re-service or app wallet credit that you can use toward your next booking.
Q11: What if the same repair issue comes back within a month?
Under our 30-day repair warranty, we send a professional back at zero cost for the same issue. Just raise a warranty claim in the app under My Bookings → Raise Issue, and mention it's the same issue as before. Keep your original booking ID handy.
Q12: Can I reschedule instead of cancelling?
Yes! Rescheduling is actually a better option than cancelling in most cases. Go to My Bookings in the app, select the booking, and tap Reschedule. As long as you reschedule with adequate notice, there's no fee.
Q13: Does Zaruri Hai charge any extra admin fee for processing refunds?
Not a single rupee. Refunds go back to your original payment source — full amount, no deductions except the applicable 10% late cancellation fee where it applies.
Q14: I raised a complaint but haven't heard back. What should I do?
Our team responds within 4 hours during operating hours. If you haven't heard back, send a follow-up WhatsApp to +91 89615-03222 or email info@zarurihai.app. You can also check our FAQs page for common queries.
Q15: Is Zaruri Hai's refund policy legally compliant?
Yes. Our policy aligns with the Consumer Protection Act, 2019 and follows standard e-commerce and service aggregator regulations in India. If you feel your issue is unresolved after exhausting our support, you can file a complaint at consumerhelpline.gov.in.
Still Have Questions? We're Right Here.
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App highlights
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